Refund Policy

Refund Policy for IPTV Templates:

  1. Satisfaction Guarantee: We strive to provide high-quality IPTV templates that meet your expectations. However, if you are not completely satisfied with your purchase, we offer a refund policy to ensure customer satisfaction.

  2. Eligibility: To be eligible for a refund, the following conditions must be met:

    • The refund request is made within a specified timeframe, typically within 14 days from the date of purchase.
    • The IPTV templates have not been extensively modified, altered, or used in a manner that would hinder their resale or reuse.
    • The reason for the refund request is based on valid grounds, such as technical issues or significant discrepancies from the product description.

  3. Refund Process: If you believe you are eligible for a refund, please contact our customer support with your purchase details and a clear explanation of the issue. Our support team will assess your request and guide you through the refund process.

  4. Verification: In some cases, we may request additional information or evidence to verify the validity of the refund request. This may include screenshots, error logs, or other relevant documentation to help us understand and resolve the issue.

  5. Refund Options: Depending on the circumstances, we may offer the following refund options:

    • Full Refund: A full refund of the purchase price will be issued if the eligibility criteria are met and the refund request is deemed valid.
    • Partial Refund: If the IPTV templates have been partially used or modified, a partial refund may be offered based on the extent of usability or resalability.
    • Store Credit: In some cases, we may offer store credit as an alternative to a monetary refund. The store credit can be used towards future purchases on our platform.

  6. Non-Refundable Items: Certain circumstances may deem the IPTV templates as non-refundable. These circumstances may include:

    • Products that have been extensively modified, altered, or customized beyond their original state.
    • Products that have been used for commercial purposes or distributed to third parties.

  7. Processing Time: Once the refund request is approved and verified, we will initiate the refund process. The time required for the refund to be processed may vary depending on the payment method and financial institution involved. We will make reasonable efforts to expedite the refund process.

  8. Exclusions: This refund policy applies specifically to the IPTV templates and does not extend to any other products or services offered in conjunction with the templates, such as additional support services, customizations, or consultancy services. Separate terms and conditions may apply to such offerings.

Please note that by purchasing the IPTV templates, you agree to adhere to this refund policy. It is recommended to carefully review the product description and specifications before making a purchase. If you have any questions or concerns regarding the refund process or eligibility, please contact our customer support for assistance.